K&J Crate Pad
Experience the ultimate in comfort and protection with our K&J Crate Pad. Made with highly durable and waterproof ballistic Nylon Cover, our memory foam pad is expertly designed to withstand even the toughest canine activity. Unlike zippers, our velcro closure ensures that your dog won't destroy the cover or access the foam core. Each pad is tailor-made to perfectly fit our crates for a truly customizable experience..
When you place an order with K&J Custom Dog Crates, your order will take 7-14 days to process. This includes assembly and packaging. Once your order is ready it will be shipped to the address designated by you as long as that shipping address can accept packages. Shipping costs for our collapsible crates vary and will be calculated at checkout. Shipping will take 3-14 days depending on your location.
Import dutie fees are to be paid by you the customer. (Anywhere outside of Canada)
Delivery Date. You will receive your tracking number for your order once it is ready for shipping. All deliveries are made by freight companies & standard couriers such as UPS and FedEx. Most freight companies require that an adult be present at the time of delivery and will not leave items without an adult over the age of 18 being able to sign for the shipment.
**A phyiscal address must be giving for shipping. A PO Box will not work.**
Return Policy
You have 30 calendar days from the delivery date to return your unused product.
- Returns within 10 Days: No restocking fee.
- Returns after 10 Days: A minimum 10% restocking fee applies on standard colours and 20% on Metallics (higher fees may apply if the product is returned used or damaged).
All items must be in original condition, including manufacturer packaging, tags, and documentation. Returns will be declined if items are returned used or improperly packaged. Please take care to package your return securely.
**No returns are accepted for custom size or coloured crates**
Exchange Policy
For customers in Canada, we offer one free product exchange per order.
- Exchange Window: Must be requested within 10 calendar days of receiving the product.
To qualify, the item must be in original condition with all packaging, tags, and documentation intact. Exchanges may be declined if items are returned used or improperly packaged. Please package your item carefully.