Shipping policy
Updated Shipping Policy
In-stock crates: Ship within 24 hours (Mon–Fri). Transit time: 2–7 days.
Pre-Order crates: Current build time is 6–8 weeks + shipping transit time.
We ship crates across Canada, the U.S., and internationally.
If checkout won’t allow shipping to your location, please contact us here for a custom quote.
When you place an order with K&J Custom Dog Crates, your order will be shipped to the shipping address you provide, as long as that address can accept packages. We cannot ship to PO Boxes.
Shipping costs for all crates, accessories, and equipment shown at checkout are live courier/freight rates and vary based on your postal code, order size, and time of year.
All shipments are insured and shipped via freight carriers and major couriers such as UPS / FedEx. Most freight deliveries require an adult (18+) to be present to sign for the shipment.
A physical address is required. PO Boxes cannot be used for crate shipments.
IMPORTANT — U.S. / International Orders
U.S. and International Customers:
Import duties / tariffs / customs brokerage fees are 100% the responsibility of the buyer.
Tariffs are always paid by the importing country — not the exporting country — therefore, any fees billed by U.S. Customs or your local customs agency are payable by you upon entry.
K&J does not collect or mark up these fees — they are government-charged and vary by region.
Refusing Delivery (U.S. Customers)
If you choose to refuse to accept delivery of your order once it has arrived in the United States, please understand that any return freight costs and re-import fees charged to bring the crate back into Canada will be deducted from your refund, in addition to our standard 10% restocking fee (based on the product cost).
We strongly recommend reaching out to us first if you have any questions about duties/tariffs or delivery so we can help you avoid unnecessary costs.