Firstly, we did not receive the correct size of mat to be added to the cage and after two months, I have not yet received the new carpet.
Secondly: Already, after a weekend of use, the place of insertion of the stem (stem) is broken, and yet, we are people who pay attention to our equipment. It's not very strong.
Excellent Product,
It looks great. I haven't groomed on it yet but I will be next week at the dog show. I'll try update my review after the weekend and hopefully add some 'in action' pictures.
Good luck at the show. Happy grooming!
The crates and trolley are very well made. Sturdy, arrived quickly with no issues. Very easy to set up.
My only complaint really is the grooming top is a peel and stick fabric that absorbs liquids and attracts hair. Will not be able to clean/santize. Would have preferred a rubber/plastic grippy type surface. Easier to clean this way.
Editing to add. Within 5 minutes of posting this review I received a personal phone call from Jillian to say that they have changed the crate top mat to a rubber mat/pad and to expect one in the mail shortly. That is well above and beyond customer service! Thank you so much
Thank you Rachel! I hope the new mat solved the issue. Kind Regards, Jillian
Like the arm and the 2 bolts to keep it secure! The mat however isn't my favorite, it came all wrapped up around the arm so is super wrinkled and I cant get it flat enough to put on. Especially after what we paid for the whole set up we want it to look nice. Ive had heavy books and had it laid out flat for a few weeks now and the wrinkles wont come out. The mat itself also doesn’t fit properly without needing some additional cutting, it overlaps the handles:handle frame. (Pics below) I'm super OCD so I probably wont put it on and will do a rubber mat alternative like others have suggested. Just due to the fabric not being easy to clean and not being able to get it flat enough to put on my crate.