In stock crates - ship out within 24 hours not including weekends. Shipping times take 2-7 days to get to you.
Pre-Order crates - Completion time is now 6-8 weeks not including shipping times. Stat Holidays will extend this time.
Delivery & Tracking: Once your crate is ready, it ships via FedEx or UPS. You'll receive a tracking email so you can follow its travels to your doorstep.
IMPORTANT — U.S. / International Orders
U.S. and International Customers:
Import duties / tariffs / customs brokerage fees are 100% the responsibility of the buyer.
Tariffs are always paid by the importing country — not the exporting country — therefore, any fees billed by U.S. Customs or your local customs agency are payable by you upon entry.
K&J does not collect or mark up these fees — they are government-charged and vary by region.
Refusing Delivery (U.S. Customers)
If you choose to refuse to accept delivery of your order once it has arrived in the United States, please understand that any return freight costs and re-import fees charged to bring the crate back into Canada will be deducted from your refund, in addition to our standard 10% restocking fee (based on the product cost).
We strongly recommend reaching out to us first if you have any questions about duties/tariffs or delivery so we can help you avoid unnecessary costs.